Shipping & Returns

Shipping Policy

**Last Updated: 2024 Feb 1st **

Thank you for choosing StargiftUSA! We strive to provide you with the best online shopping experience possible. This Shipping Policy outlines our shipping and delivery practices to help you better understand how we handle your orders.

**1. Order Processing:**
- All orders are typically processed within 2-5 business days after payment confirmation.
- Orders placed on weekends or holidays will be processed on the next business day.
- We will notify you by email if there are any delays in processing your order.

**2. Free Shipping Eligibility:**
- We offer free shipping via USPS First Class for orders with a subtotal of $50 or more before taxes and any discounts.
- Orders below $50 will incur a shipping fee based on USPS First Class rates.

**3. Shipping Method:**
- We use USPS First Class for our free shipping option on eligible orders.
- USPS First Class provides reliable and cost-effective delivery.

**4. Signature Requirement:**
- For orders with a total value exceeding $300, a signature will be required upon delivery for security purposes.

**5. Tracking Information:**
- Every order includes a tracking number.
- Once your order is shipped, we will provide you with a tracking number and a link to track the status of your shipment.
- You can track your order's progress on our website or the USPS website.

**6. Delivery Times:**
- Estimated delivery times for USPS First Class may vary depending on your location but typically range from 3 to 5 business days.
- Please note that delivery times are approximate and may vary due to factors beyond our control, such as weather conditions or carrier delays.

**7. International Shipping:**
- We offer international shipping to select countries. Please note that customs duties, taxes, and import fees may apply, and they are the responsibility of the recipient.
- International delivery times may vary based on customs processing in the destination country.

**8. Shipping Restrictions:**
- Some products may have shipping restrictions due to their size, weight, or contents. Please review the product description for any specific shipping limitations.
- We do not ship to P.O. boxes.

**9. Order Changes and Cancellations:**
- If you need to make changes to your order or cancel it, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but once an order is shipped, it cannot be changed or canceled.

**10. Returns and Refunds:**
- Please refer to our Return Policy for information on returns and refunds.

**11. Contact Information:**
- If you have any questions or concerns about your order's shipping or delivery, please contact our customer support team at support@stargiftusa.com.

**12. Disclaimer:**
- While we make every effort to ensure timely and accurate delivery, we are not responsible for delays or issues caused by unforeseen circumstances, such as natural disasters, strikes, or government actions.

This Shipping Policy is subject to change without notice. Please review it periodically for updates.

By placing an order with Digital Detect Technology, inc [ DBA:Stargiftusa], you agree to comply with the terms outlined in this Shipping Policy.

Return & Exchange Policy

**Last Updated: 2024 Feb 1st **

Thank you for shopping at Stargiftusa, a brand of Digital Detect Technology Inc. We want you to be completely satisfied with your purchase. If you have any questions or concerns about our Return & Exchange Policy, please contact our customer support team at support@stargiftusa.com

**1. Returns:**
- We accept returns within 14 days of the date of delivery for most items, provided they meet the following conditions:
- The item is in its original condition, with all tags and packaging intact.
- The item has not been used, worn, or damaged.
- The item is not a final sale or clearance item (unless it is defective or damaged upon receipt).

**2. Defective or Damaged Items:**
- If you receive a defective or damaged item, please contact our customer support team within 3 days of delivery. We will provide instructions for returning the item or arrange for a replacement, depending on product availability.
- Please include clear photos of the defective or damaged item to expedite the resolution process.

**3. Health and Beauty Products:**
- Health and beauty products must be returned unopened and in their original packaging due to hygiene and safety reasons.
- Returns of opened health and beauty products will only be accepted if they are defective, damaged or expired upon receipt.

**4. Nicotine Products:**
- Nicotine products, including e-cigarettes and vaping liquids, can only be returned if they are unopened and in their original packaging.
- Returns of opened nicotine products are not accepted due to safety and regulatory restrictions.

**5. Return Process:**
- To initiate a return, please contact our customer support team to request a Return Authorization (RA) number.
- Clearly label the package with the RA number and your contact information.
- Ship the item to the return address provided by our customer support team.
- Please note that the cost of return shipping is the responsibility of the customer, except in cases of defective or damaged items.

**6. Refunds:**
- Refunds will be issued to the original payment method used for the purchase within 1-2 business days after we receive and inspect the returned item.
- Shipping charges, if applicable, are non-refundable.

**7. Exchanges:**
- If you wish to exchange an item for a different size, color, or style, please contact our customer support team to request an exchange.
- Exchanges are subject to product availability.
- You will be responsible for the return shipping cost for the original item, but we will cover the shipping cost for the exchanged item (within the United States).

**8. Non-Returnable Items:**
- Certain items are non-returnable for hygiene and safety reasons, such as swimwear, intimate apparel, and pierced jewelry, unless they are defective or damaged upon receipt.

**9. Restocking Fees:**
- We reserve the right to charge a restocking fee for returns that do not meet the specified conditions or for items returned after the specified return window.

**10. Return Address:**
- The return address for your items will be provided when you contact our customer support team to request a Return Authorization (RA) number.

**11. Disclaimer:**
- We reserve the right to update or modify this Return & Exchange Policy at any time without prior notice.

By making a purchase from Stargiftusa, a brand of Digital Detect Technology Inc, you agree to comply with the terms outlined in this Return & Exchange Policy.

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This updated policy incorporates specific guidelines for health, beauty, and nicotine products, taking into account their unique return requirements and restrictions.