Customer Support

Absolutely! We take your privacy seriously. Please review our Privacy Policy to understand how we collect, use, and protect your personal data

To purchase our products, simply browse our website and add your desired items to the cart. Proceed to the checkout page to complete the purchase by providing your shipping and payment details. We accept various secure payment methods for your convenience.

Digital Detect Technology Inc. is a technology-driven company offering a diverse range of innovative products and services. We specialize in providing high-quality products, including nicotine gum, to customers worldwide.

Yes, we offer free shipping for orders with a subtotal of $100 or more (before taxes and discounts) within the United States. Orders below $10 will incur a shipping fee based on USPS Ground Advantage rates.

Absolutely! Once your order is processed and shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status and progress of your shipment. or you can easily create an account with us to monitor status of your orders.

Yes, we offer wholesale ordering options for bulk purchases. To become a wholesale customer, please complete the wholesale application process and provide valid business credentials.

Check Tracking Information: If you have not received your order within the estimated delivery timeframe, first check the tracking information provided. You can find the tracking details in the shipping confirmation email or by logging into your account on our website. Delivery Delays: Sometimes, unforeseen circumstances such as weather conditions, logistical issues, or local delays may affect the delivery schedule. In such cases, your order may take longer to arrive than initially expected. Contact Customer Support: If the tracking information indicates that your order should have been delivered, but you have not received it, please contact our customer support team immediately. We will initiate an investigation with the shipping carrier to locate your package. Address Verification: Ensure that the shipping address you provided during checkout is accurate and complete. Incorrect or incomplete addresses may cause delivery delays or failed deliveries. If you suspect an address issue, please contact us to correct it. Lost or Stolen Packages: In rare instances, packages may be lost or stolen during transit. If you believe your package is lost or was stolen after delivery, contact our customer support team, and we will work with you to resolve the situation. Reshipment or Refund: Depending on the outcome of the investigation and the circumstances of your specific case, we will offer either a reshipment of your order or a full refund. Delivery to Mailroom or Neighbor: In some cases, the carrier may deliver your package to a mailroom or leave it with a neighbor if you were not available to receive it. Check with your building's mailroom or inquire with neighbors to see if they accepted the package on your behalf. Shipping Carrier Support: If you have any concerns about the delivery status or need further assistance, you can also reach out directly to the shipping carrier for more information. Rest assured that we take missing or delayed orders seriously, and we will do our best to resolve any issues promptly. Your satisfaction is our priority, and we are committed to ensuring a positive shopping experience with us. Please don't hesitate to contact our customer support team if you need assistance with your order.

Our customer support team is here to assist you. For any inquiries, concerns, or assistance, you can reach us through our Contact Us page We strive to respond promptly to all customer inquiries within 24 hours. Due low support Staff with small business we try out best to reply every email inquiries and support email within 24 hours. Thank you for your understanding.

Yes, the purchase of nicotine gum is subject to applicable laws and age restrictions. By ordering nicotine gum from us, you confirm that you are 18 years and older of legal age to use nicotine products in your jurisdiction.

We typically process orders within 1-2 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day.

We offer several shipping options, including standard, expedited, and overnight shipping. You can choose your preferred shipping method during the checkout process. USPS | UPS | FEDEX. We do not ship international currently unless if you are partner of our wholesale Club.